1. Overview
This Refund and Cancellation Policy outlines the terms for subscription cancellations and refund requests for Monk Algo's EA subscription services. We aim to be fair and transparent in our refund process.
2. Subscription Cancellation
- •You may cancel your subscription at any time by contacting us at support@monkalgo.com
- •Cancellation will take effect at the end of your current billing cycle
- •You will continue to have access to the EA until your subscription period ends
- •No partial refunds are provided for unused days within a billing cycle
3. Refund Eligibility
Eligible for Refund:
- •Technical issues preventing EA installation or operation (verified by our support team)
- •Duplicate payment or billing errors
- •Service unavailability for extended periods (more than 7 consecutive days)
Not Eligible for Refund:
- •Trading losses or unsatisfactory trading performance
- •Change of mind after EA activation
- •Issues with your broker or MT5 platform not related to our EA
- •Violation of our Terms of Service
4. Refund Request Process
- Step 1: Email your refund request to support@monkalgo.com with your subscription details
- Step 2: Include the reason for your refund request and any relevant documentation
- Step 3: Our team will review your request within 3-5 business days
- Step 4: If approved, refunds will be processed within 7-10 business days
5. Refund Method
Approved refunds will be credited to the original payment method used during the subscription. The refund processing time may vary depending on your bank or payment provider (typically 5-10 business days after approval).
7. Contact Us
For refund requests or questions about this policy, please contact us:
Email: support@monkalgo.com
Response time: Within 24-48 hours